Royal United Hospital Bath, Radiology Dept. improve patient care

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Graham Robinson, Consultant Radiologist explains...

“Following a reduction in secretarial support, the team faced stiff demands on time to maintain a fast and accurate turnaround of reports. Radiologists are not necessarily fast typists after all. We had version 9 of Dragon which we managed with (untrained) along with manual transcription for much of our output.

Following a demonstration and discussions of what we could achieve with Mike Strawson we deployed the new version. Coupled with Mike’s customised commands and one-one training we now use it for creating all CT, Fluoroscopy, MRI, Ultrasound, Urogram & X-ray dictated output, literally as fast as we can speak it, directly into our system.

Mike took the time to understand what we wanted it to do ideally and wrote the code to create a set of custom commands to deliver it. One example is how we can now dictate directly into the correct text window whilst manipulating the image with the mouse. The custom commands get around quirks of our system which in the past were a distraction. Previously there were delays in typing reports and now there are none.

The members of the team who were most resistant to change became some of the most enthusiastic users as Mike was flexible and gave specific help whenever necessary.”

The department employs the following Dragon Medical Users:

  • 70 wte Radiographers
  • 16 Consultant Radiologists

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