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How Oxford University Hospitals transformed administration with Dragon Medical One

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Oxford University Hospitals NHS Foundation Trust (OUH) is a world renowned centre of clinical excellence and one of the largest National Health Service (NHS) teaching trusts in the UK.

With an annual turnover of more than £1 billion, 4 hospital sites and numerous remote clinics, 13,000 staff, and with 1.4 million outpatient contacts per annum it is leading the way in health technology.

OUH is already acknowledged to be one of the most advanced NHS trusts for implementing the Cerner Millennium electronic patient record (EPR) system. It is also one of 16 acute trusts selected by NHS England as a Global Digital Exemplar (GDE) based upon its digital maturity and involvement in innovative digital healthcare initiatives.

The Digital Journey

OUH’s ongoing programme of investment in digital services and infrastructure is ‘Go Digital’. It has ambitious plans to accelerate the opportunities that digital technology offers. This is in line with the vision of the NHS to be ‘paper-free’ and for patient records to be held electronically and accessible across different systems.

The programme is a journey, not a ‘big bang’. Key to ‘Go Digital’ is the rollout and adoption by clinicians of the ‘Go Digital’ platform - the Cerner Millennium EPR. Clinical staff routinely document patient notes, order diagnostic tests, view the results electronically and carry out ePrescribing. Nurses document care and when ward clerks are not available also record patient admissions, discharges and transfers. Therapists also document care electronically. OUH’s aim is to deliver information to clinical teams based on real-time data and enable them to share that information with colleagues across different record-keeping systems and to underpin high quality care and improve communication with patients

But how do you 'Go Digital' and bring the team along with you to ensure adoption of the EPR? 

Challenges:

  • Meet clinic letter CCG turnaround targets.
  • Administration staff shortages.
  • High outsourced transcription costs.

Solutions:

  • Dragon Medical One speech recognition in the cloud.
  • PowerMic Mobile and PowerMic.
  • Nuance Professional Services and Client Success Organisation.

Results:

  • Clinic letter turnaround times reduced from weeks to days and meeting CCG targets.
  • Administration resources freed up for patient facing tasks.
  • 58% of targeted cost savings achieved in 9 months with anticipated overall cost savings across the Trust in seven figures.

Download the full case study here including how OUH built their business case, how they implemented Dragon Medical One and more in-depth detail about the outcomes.